City-Wide

These City-Wide progress indicators and strategies are designed to generate progress throughout the entire organization and all outcome areas (rather than addressing a specific outcome).

Progress Indicators

To realize our Vision for Lawrence, we endeavor to achieve this outcome. As such, the City Commission has identified several Progress Indicators to track progress towards this outcome. The Progress Indicators are listed below.

Community Engagement

Strategies:

  • Create and implement a city-wide community engagement plan.

Strategies:

  • Create and implement a city-wide community engagement plan.
  • Implement a city-wide customer relations management software system.

Strategies:

  • Invest in public participation training for City staff in every department via the International Association for Public Participation (IAP2)
  • Build an organizational culture that understands when it is appropriate to include public participation in a project and how to scope a meaningful public participation program
  • Collaborate with other outcome and commitment champions to build policies, procedures, and processes to guide the City’s public participation program
  • Develop and foster relationships with community groups who are already engaged in local issues to increase their participation; seek out relationships with underrepresented groups and encourage their participation by lowering barriers
  • Increase promotion of public participation opportunities via internal and external communications channels to ensure that residents are aware of opportunities to participate

Efficient and Effective Processes

Strategies:

  • Develop and implement performance improvement capacity to enhance processes and reduce frustration.

Equity and Inclusion

Strategies:

  • Improve diversity-focused hiring, recruitment, promotion and outreach efforts so that the City workforce reflects the community we serve.
  • Utilize the Human Rights Campaign Municipal Equality Index (MEI) scorecard as guidance to advance equity.
  • Identify and implement best practices for advancing diversity, equity and inclusion throughout City government and with external stakeholders.

Sound Fiscal Stewardship

Engaged and Empowered Teams

Strategies:

  • Improve diversity-focused hiring, recruitment, promotion and outreach efforts so that the City workforce reflects the community we serve.
  • Develop, refine and promote activities related to employee career development and succession planning.
  • Provide safe environments and programs that promote and encourage the physical, mental and emotional wellbeing of City employees.
  • Compensate and reward employees so they can focus on complex and long-term outcomes that serve our community.
  • Build trust throughout all levels of the organization by encouraging feedback and creating open, two-way communication.
  • Recognize our successes through open appreciation.
  • Create a welcoming environment with space for autonomy, innovation and continuous improvement where all members of the organization can discover their purpose

Strategies:

  • Develop, refine and promote activities related to employee career development and succession planning.
  • Provide safe environments and programs that promote and encourage the physical, mental and emotional wellbeing of City employees.
  • Compensate and reward employees so they can focus on complex and long-term outcomes that serve our community.
  • Build trust throughout all levels of the organization by encouraging feedback and creating open, two-way communication.
  • Recognize our successes through open appreciation.
  • Create a welcoming environment with space for autonomy, innovation and continuous improvement where all members of the organization can discover their purpose.

Strategies:

  • Develop, refine and promote activities related to employee career development and succession planning.
  • Provide safe environments and programs that promote and encourage the physical, mental and emotional wellbeing of City employees.
  • Compensate and reward employees so they can focus on complex and long-term outcomes that serve our community.
  • Build trust throughout all levels of the organization by encouraging feedback and creating open, two-way communication.
  • Recognize our successes through open appreciation.
  • Create a welcoming environment with space for autonomy, innovation and continuous improvement where all members of the organization can discover their purpose

Environmental Sustainability

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