Start, Stop, or Transfer Utility Service

"*" indicates required fields

Confirmation

Step 1: Schedule Service Request

Account Number*

Schedule

Requested turn-on and turn-off date must be at least three business days after today's date. Weekdays only, no weekends or holidays. If the desired turn-on date is within 15 days of the previous tenant's turn-off date, we will automatically match your service initiation with this date.

Turn-On Date*

MM slash DD slash YYYY

Turn-On Address*

Street Address Apt/Suite

Turn-Off Date*

MM slash DD slash YYYY

Turn-Off Address*

Street Address Apt/Suite

Mailing Address*

The address you want your bills mailed to.

Same as turn-on address

Street Address Apt/Suite City State / Province / Region ZIP / Postal Code Country

Step 2: Select Service Options

Forwarding Address

A forwarding address where your deposit refund or final bill can be sent is required to use this form. If you do not have a forwarding address, call (785) 832-7878 to stop your service.

Forwarding address*

Street Address Apt/Suite City State / Province / Region ZIP / Postal Code Country

Deposit

If you are renting, a $40 deposit applies. This deposit will be refunded (with interest) after 18 months of on-time payment, or it will be applied to your account at the termination of service. This deposit will be applied to your bill.

Housing status*

Payment option*

Residential Trash Carts

All single-family households (that are not served by a trash dumpster) must place all trash in a roll-out cart provided by the City for weekly trash collection service. The standard trash cart size is a 65-gallon cart. The location for which you are establishing service may have a different trash cart size, which may not be the right size for your household. If you would like to change your cart size please complete the solid waste cart change request form. When moving, leave your trash and recycling carts at your previous address and DO NOT move them with you.

Step 3: Setup Account Details

Household Size

We take your average usage during the winter months and apply it as a cap on your sewer charges. When that data isn’t available, we can use household size to determine a typical average so you can still benefit from these savings.

Number of Adults*

Number of Children

Contact

For online service requests, you must have a valid e-mail address where we can send you a confirmation, or contact you in the event we cannot modify your service based on the provided information.

Name*

First Initial Last

E-mail Address*

Enter Email Confirm Email

Phone Number*

Phone Type*

Verification

If you do not have a Social Security, Driver's License, or State ID number, we cannot accept your application online. We can accept a valid passport for identification. Please contact us by phone at (785) 832-7878, or visit City Hall, 6 E 6th St, 2nd Floor, for more information. (For your protection, your personal data is encrypted and stored securely.)

Date of Birth*

YYYY

Social Security Number*

Last 4-digits

NUMBER from your State DL or ID card*

STATE that your DL or ID card was issued from*

Step 4: Accept Terms of Service

By submitting this form, you agree to the following terms of service:

Your application for service must be received by the City at least three business days before the date you want service to begin. Your requested turn-on date should be a business day. If a non-business day is requested, service will be initiated on the first business day after the date you requested. Please note, you will receive a confirmation email from the City of Lawrence 3-5 days prior to the service date requested.
You need to have an e-mail address where the City can send a confirmation of your service request, or to contact you in the event we are not able to establish service based on your online application.
You must be willing to match your turn-on date for water with the turn-off date of the individual(s) leaving your new residence. This allows the City to avoid physically turning the water off. If your requested turn-on date is within 15 days of the turn-off date of the previous tenant, we will automatically match service.
If water is currently off, the City will attempt to turn on your water. You agree to release the City of Lawrence from liability for any water related damages that may occur to your residence from turning on water service.
By providing us with your landline or cell phone number(s), you give express authorization to the City of Lawrence to contact you at those numbers, as well as authorize such contact by our agents. This express authorization also applies to any landline or cell phone number(s) you may acquire in the future. We may also contact you by sending text messages or emails, using any e-mail address you provide to us. Methods of contact may include using prerecorded/artificial voice messages and/or use of an automatic dialing device, as applicable.

In agreeing to the terms of service, I release the City of Lawrence from liability for any water related damages that may occur to my residence and agree that I may be contacted using the information I've provided.